Vehicle owners now see service ratings for each CTP insurer on their registration renewal forms. In the 6 months to March 2020, all insurers improved their service ratings. Meanwhile, prices of CTP premiums stayed at $296.77. However from 1 July 2020, 1.2% of vehicle owners will have to pay more because of changes to district boundaries.
Insurer ratings
Whenever somebody makes a claim after a motor accident, they are asked to take part in a survey. They must rate their overall experience of how the insurer handled their claim, on a scale of 0-100. The regulator then averages results from the previous 6 months to arrive at a Claimant Service Rating for each insurer.
| Ratings | 30 April 2020 | 30 Sept 2019 |
| AAMI | 81% | 76% |
| Allianz | 73% | 71% |
| QBE | 75% | 73% |
| SGIC | 84% | 68% |
In the 7-month period, SGIC has clearly achieved the biggest jump in insurer ratings.
Changes in boundaries
As noted in our last SA News, district boundaries change from 1 July 2020.
District 1 to 2 – 19,000 vehicle owners move to District 2, saving $96 or 32% for passenger cars.
District 2 to 1 – 12,000 vehicle owners (Aldinga Beach, Sellicks Beach, Lewiston and Two Wells) move to District 1, a $29 increase from 2018-19 for passenger cars.
With 993,000 vehicle owners in South Australia, only 1.2% will be negatively affected by these changes.