CTP Insurers SA

CTP providers SA

Compulsory third party (CTP) insurance in South Australia ceased to be a government provided scheme and became privately insured on 1 July 2016. The CTP Regulator licenses 5 private insurers to provide CTP in SA:

• AAMI
• Allianz
• QBE
• NRMA Insurance (was SGIC)
• Youi

Youi began providing CTP insurance in SA from 1 July 2022.

 

The CTP Regulator provides ratings on each insurer, based on customer surveys of their handling of claims during the previous 6 months.

• CTP insurers set their own premiums for each class within a range set by the Regulator.
• That range is based on actuarial advice and the number and cost of claims projected for each year.

No insurer offers extra benefits with CTP, such as At-Fault Driver Cover, and they must provide exactly the same coverage.

If you are injured in a road crash, you can claim the same compensation for your circumstances whoever is your CTP insurer.

Contacts

Use these contacts to choose your CTP insurer or to make a claim.

AAMI

Phone	13 22 44
Hours	7.30am to 5.30pm, Mon-Fri 7.30am to 3.30pm, Sat-Sun
Claims online	www.aami.com.au/claim/sa-ctp.html
Email	sactpclaims@aami.com.au
Extra cover	AAMI stopped providing Driver Protection Cover 2 August 2023.

Allianz

Phone	13 1000
Hours	8am to 9pm, Mon-Fri 8am to 5pm, Sat-Sun
Claims online	www.allianz.com.au/ctp-insurance/sa/claims.html
Email	claimssactp@allianz.com.au

QBE

Phone	133 723
Hours	8am to 5pm, Mon-Fri 8am to 1.30pm, Sat
Claims online	www.qbe.com/au/claims/ctp
Email	ctpsa@qbe.com

NRMA Insurance

Phone	132 132
Hours	8am to 8.30pm, every day
Claims online	www.nrma.com.au/claims/ctp-insurance
In person	Not available
Email	Webchat

Youi

Phone	1300 231 140
Hours	8am to 11.30pm, Mon-Fri 8am to 9.30pm, Sat
Claims online	How to claim
In person	Not available
Email	ctpclaims@sa.ctp.youi.com

What do you want to do?

• Understand how SA CTP works.
• See how to change your CTP insurer.

1. Does it matter who I choose for CTP?

It does not matter who you choose for CTP because each SA insurer provides exactly the same coverage. Your renewal notice shows a comparison of insurer premiums and claimant service ratings to help you decide. However, you may choose an insurer for personal reasons. For example, you have an existing relationship with an insurer or one is more convenient for making payments.

2. How do I check my CTP insurer?

The fastest way to check your CTP insurer is to use the free service, Check registration expiry. All you need is your plate number. You can also check make and model of your car and when its registration expires. Your registration renewal notice also shows your current CTP insurer.

3. How do I change my CTP insurer SA?

You can change your CTP insurer through your mySA GOV account or on your registration renewal notice. Your renewal notice shows premiums and claimant service ratings for each insurer. All you need to do is select an insurer. If you do not change your CTP insurer in the first 3 months of the registration period, you have to wait until you next renew your registration.